FAQ & GDPR
Ive placed an order when will I receive it?
Do you have a GDPR POLICY?
This GDPR policy will explain how Scentaholic uses the personal data we collect from you when you use our website.
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Our Company collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products.
- Use or view our website via your browser’s cookies.
How will we use your data?
Our Company collects your data so that we can:
- Process your order
- Email you with special offers on other products and services we think you might like.
If you agree, Our Company will share your data with our delivery partners so that they may offer you their products and services. And keep you up to date with delivery of your order.
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Our Company securely stores your data at Scentaholic.uk
Our Company will keep your Name, Address, Email and Phone number for a period of 3 years.Once this time period has expired, we will delete your data.
Scentaholic would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Scentaholic from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email Scentaholic.firstname.lastname@example.org
What are your data protection rights?
Scentaholic would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Scentaholic for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Scentaholic correct any information you believe is inaccurate. You also have the right to request Scentaholic to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Scentaholic erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Scentaholic restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Scentaholic’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Scentaholic transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: email@example.com
Or write to us: Unit 2b Scentaholic
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Scentaholic uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Scentaholic uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Scentaholic sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
Email us at: firstname.lastname@example.org
Or write to us at: Unit 2b Churchill street
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.